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Terms and Conditions

Last updated: July 22, 2026

Introduction

Please read these Terms and Conditions (“Terms,” “Agreement”) carefully before using the ZIVO mobile application (the “App”) and any related website at https://zivo.valagar.com (the “Website,” and together with the App, the “Services”), both owned and operated by Valagar Limited (“ZIVO,” “Company,” “we,” “us,” or “our”), a private limited company incorporated in the Republic of Cyprus under registration number HE 451841, with its registered office at 34 Nikou Pattichi, Niki Court, Floor 4, 3071 Limassol, Cyprus.

By downloading, accessing, or using the Services, you agree to be bound by this Agreement. If you do not agree with these Terms, you must not use the Services.

We may modify this Agreement at any time. We will indicate changes by updating the “Last updated” date above and, for material changes, provide additional notice (for example, an in-app notification or email). Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

The Services are made available to users globally, including in the European Union, the United States, the United Kingdom, and the rest of the world.

This Agreement should be read together with our Privacy Policy. If you have questions, contact us at contact@valagar.com.

1. Agreement to These Terms

This Agreement sets forth the legally binding terms and conditions for your use of the App and Website. By using the App or accessing the Website, you agree to comply with and be legally bound by this Agreement and all applicable laws and regulations. This Agreement applies to all users of the Services, including visitors who only browse the Website.

2. Eligibility

The Services are intended for users who are at least 18 years old. By using the Services, you represent and warrant that you are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. See our Privacy Policy for more on our approach to children's data.

3. The Services

ZIVO is an AI-powered dating assistant. The core feature of the Services allows you to upload screenshots and text of your dating app conversations (“Uploaded Content”), which our artificial intelligence analyzes to generate personalized message suggestions for you to consider sending.

The suggestions generated by the Services are provided for your own review only. You are solely responsible for deciding whether, and how, to use any suggestion, and the suggestions do not constitute advice of any kind (including relationship, legal, or professional advice). We do not guarantee the accuracy, appropriateness, or outcome of any suggestion.

4. Accounts and Registration

To use certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at contact@valagar.com of any unauthorized use of your account or other breach of security. We are not liable for any loss or damage arising from your failure to comply with this provision.

5. Subscriptions, Payments, and Cancellation

Certain features of the Services require a paid subscription. Subscriptions are billed and processed through RevenueCat together with the Apple App Store and/or Google Play, who act as merchant of record for your purchase. We do not process or store your payment card details ourselves — see our Privacy Policy for details.

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period. You may cancel at any time through your Apple ID account settings (for iOS) or your Google Play account subscription settings (for Android); we do not process cancellations directly. Cancellation takes effect at the end of the current paid term, and you will retain access to paid features until then.

All purchases are non-refundable, except where required by applicable law — including statutory consumer withdrawal or cooling-off rights that may apply in your jurisdiction — or as separately provided by Apple's or Google's own refund policies.

6. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of applicable law or regulation;
  • Upload, transmit, or generate content that is harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
  • Impersonate any person or entity, or misrepresent your affiliation with a person or entity;
  • Harass, stalk, or threaten another person;
  • Upload another person's information as part of your Uploaded Content — for example, a match's messages or photos — without a lawful basis to do so;
  • Upload or transmit viruses, malware, or other malicious code;
  • Interfere with or disrupt the Services or the servers or networks connected to them;
  • Attempt to gain unauthorized access to the Services or any related systems or accounts;
  • Use bots, scrapers, or other automated means to access or interact with the Services;
  • Reverse engineer, decompile, or attempt to extract the source code of the Services, except where such restriction is prohibited by applicable law;
  • Resell, sublicense, or commercially exploit the Services without our prior written consent; or
  • Use the Services to send unsolicited advertising, spam, or chain communications.

We reserve the right, but not the obligation, to monitor use of the Services, investigate suspected violations, and suspend or terminate accounts that violate this Agreement.

7. Uploaded Content and License

You retain ownership of the Uploaded Content and any other content you submit to the Services (“Your Content”). By submitting Your Content, you grant ZIVO a limited, worldwide, non-exclusive, royalty-free license to host, store, process, and analyze Your Content solely to provide and improve the Services to you, including generating message suggestions, as described in our Privacy Policy. We do not use Your Content to train third-party general-purpose AI models beyond what is described in our Privacy Policy.

You represent and warrant that you have the necessary rights and consents to submit Your Content, including any content that features or references a third party (such as a match's name, photo, or messages), and that Your Content does not violate any applicable law or any third party's rights.

8. Intellectual Property Rights

The Services, including all software, text, graphics, logos, and other materials (excluding Your Content), are owned by or licensed to ZIVO and are protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use, subject to this Agreement. Except as expressly permitted, you may not copy, modify, distribute, sell, lease, or create derivative works based on the Services.

9. Third-Party Services

The Services rely on and may link to third-party services, including Google (AI processing), Cloudflare (hosting), and RevenueCat, Apple App Store, and Google Play (subscription and payment processing) — see our Privacy Policy for details. We are not responsible for the availability, content, or practices of third-party services, and your use of them is subject to their own terms.

10. Mobile Application License

The following terms apply when you obtain the App from the Apple App Store or Google Play (each, an “App Distributor”) to access the Services:

  • The license granted to you for the App is a limited, non-transferable license to use the App on a device that you own or control, and only as permitted by the applicable App Distributor's terms of service;
  • We, not the App Distributor, are responsible for providing maintenance and support for the App, to the extent required by this Agreement or applicable law; the App Distributor has no obligation to furnish any maintenance or support;
  • In the event of any failure of the App to conform to an applicable warranty, you may notify the applicable App Distributor, which may, in accordance with its own terms and policies, refund the purchase price for the App; to the maximum extent permitted by law, the App Distributor has no other warranty obligation with respect to the App;
  • You represent and warrant that you are not located in a country subject to a US government embargo or designated as a “terrorist supporting” country, and that you are not listed on any US government list of prohibited or restricted parties;
  • You must comply with any applicable third-party terms of agreement when using the App; and
  • You acknowledge and agree that each App Distributor is a third-party beneficiary of this Section and will have the right to enforce this Agreement against you as a third-party beneficiary.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY AI-GENERATED SUGGESTION WILL BE ACCURATE, APPROPRIATE, OR ACHIEVE ANY PARTICULAR RESULT. NOTHING IN THIS SECTION EXCLUDES OR LIMITS ANY WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING STATUTORY CONSUMER RIGHTS THAT MAY APPLY IN YOUR JURISDICTION.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZIVO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) EUR 20 (OR ITS EQUIVALENT).

13. Indemnification

You agree to indemnify, defend, and hold harmless ZIVO, its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or in connection with your use of the Services, your breach of this Agreement, or your violation of any rights of another party.

14. Termination

This Agreement is effective until terminated by you or ZIVO. You may stop using the Services and delete your account at any time by contacting contact@valagar.com. We may suspend or terminate your access to the Services at any time, with or without notice, including for a violation of this Agreement. Upon termination, your right to use the Services ceases immediately. Sections 7, 8, 11, 12, 13, and 15 survive termination of this Agreement.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Republic of Cyprus, without regard to its conflict of laws principles. Subject to the paragraph below, the courts of Cyprus will have non-exclusive jurisdiction over any dispute arising out of or relating to this Agreement or the Services.

If you are a consumer resident in the EU, UK, or another jurisdiction with mandatory consumer protection laws, those laws may give you additional rights, including the right to bring proceedings in the courts of your country of residence, and nothing in this Agreement limits those rights. EU consumers may also access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

16. Severability

If any provision of this Agreement is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Assignment

You may not assign or transfer this Agreement or any rights under it without our prior written consent. We may assign this Agreement, in whole or in part, at any time without restriction, including in connection with a merger, acquisition, financing, or sale of assets.

18. Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or utility failures, or governmental action.

19. Entire Agreement

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and ZIVO regarding the Services and supersedes all prior or contemporaneous understandings and agreements, whether oral or written.

20. Contact Information

If you have any questions or concerns about this Agreement, please contact us at:

Valagar Limited, 34 Nikou Pattichi, Niki Court, Floor 4, 3071 Limassol, Republic of Cyprus. Email: contact@valagar.com.

Questions about these Terms? Reach us at contact@valagar.com.